How often have you been in a mediation where the parties just couldn’t see eye to eye? Or worse, when they were so entrenched in their own positions that they refused to even consider the other side’s point of view? If you’re like most conflict managers, this happens all too frequently. But there is hope! By uncovering the human interest – that is, the deep-seated emotional needs that are driving the conflict – mediators can help parties see beyond their differences and find common ground. And that’s where settlement becomes possible. So next time you’re facing an intractable impasse, remember: it’s all about finding the human interest. It may just be the key to unlocking a successful outcome.

When you’re managing a conflict, it’s important to remember that there are always two (or more) sides to every story

Managing a conflict can be tricky, especially when the stakes contain emotional elements like when the dispute concerns divorce and family law. It’s essential to remember that there are always multiple perspectives to consider, no matter what type of situation it may be. Each individual involved in a conflict has their own story, so as a mediator it’s important to stay impartial and look at every case objectively. After all, every person should have a chance to present their side and ensure that the proper resolution is fitting for both parties involved.

In order to reach a settlement, it’s essential to understand the human interests at play

Learning how to mediate divorce and family law cases professionally requires more than just technical knowledge – understanding the human interests at play is essential in order to reach a settlement. Consider the power of being able to see all sides of an issue, with the combination of empathy, insight, and expertise that this type of training provides. A good mediator can identify needs, wants, fears – and find unique solutions. Working with a mediation training company will help you become a professional mediator equipped with the skills needed to enable each party to re-engage their objectives and resolve complex disputes.

What are some of the techniques you can use to uncover the hidden human interests in a conflict situation?

No conflict situation is the same and each one has its own set of nuances and complexities. To best understand the essential human interests at play, it’s important to use empathy when listening to all parties involved. Going beyond words and asking questions that evoke emotions can help uncover nuances such as deeply-rooted fears and personal goals. By understanding individual needs, you can begin to create a safe space for all to explore various options that lead to mutually beneficial solutions. Ultimately, empathy and active listening are some of the most powerful techniques when trying to uncover the hidden objectives at play in difficult conflict situations.

Why is it important to understand the human interests involved in a conflict before trying to resolve it?

One of the skills essential to a successful mediator is learning how to quickly identify and understand the motivation behind someone’s actions in any given conflict. Without this understanding, resolution becomes much more difficult. To capture motivation, mediators must be able to identify and respect each individual’s underlying interests, needs, and values — all of which can differ substantially even among members of the same family. This can be extremely challenging, but the rewards for mastering this skill are immense. Having the ability to match people’s needs with creative solutions — or even just recognize them for what they are — gives a mediator an upper hand in any dispute by enabling everyone involved to leave feeling heard and validated. Knowing how motivation drives behavior is key for anyone wanting to move from being an active listener in a mediation session to someone who is capable of consistently creating reliable outcomes.

How can understanding the human interests help you reach a successful resolution?

As a family mediator, understanding the motives and interests of each party involved is essential in reaching a successful resolution. Being able to recognize what each person wants out of the negotiation process can open up possibilities for compromise and collaboration. Keeping an eye on both parties’ desires gives the process momentum without derailing it with arguments or resolutions that do not address each party’s goals. Remember, human interests come first when attempting to mediate! By respecting them, you can arrive at a resolution that both parties can be satisfied with.


As we’ve discovered, understanding the human interests involved in a conflict is key to achieving resolution.

This means recognizing that it’s not just about the practical points of contention between two people – their emotions and motivations also need to be taken into account. Embracing the emotional side of a case can help you reach a more lasting resolution. So when working with clients, don’t shy away from getting to know individual stories and understand why your clients are really engaging in mediation. It will be worth it in terms of achieving resolution. That’s why at our mediation training company, we strive to ensure that practitioners have the skills and confidence needed to instantly identify hidden human interests during the negotiation process. With this knowledge and practice, you should gain an even further appreciation for discovering what lies at the heart of any conflict situation – so toward that end, start putting these techniques into play today!